Please try to send a test message to a non-local recipient!

(non-local means the email address is not from the same domain and not hosted by the same provider)

(Open the internal editor and click on "Test Email") 

Does it work?

• YES: >> click here to continue <<
  
  
• NO:

  Please check your "List Settings" -> "Outgoing Messages (SMTP)". Verify "SMTP Server", "Username" and "Password".
  (You will get this information from your mailprovider or admin)
  
  If you are sure, that everyting is correct, then please try to use a different authenticaion method.
  
  "List Settings" -> "Outgoing Messages (SMTP)" -> "Authentication" try "SSL" and "StartTLS" if "SMTP Standard" does not work. Some older server still use "POP before SMTP".
  
  MailList Controller supports all SMTP authentication methods. It should work with any SMTP server!
  
  

If it still does not work now, then please double check your settings and make sure, that the internet connection is active and no firewall or anti-virus is blocking.  (disable it for a test)

Some anti-virus or firewall programs block all outgoing messages sent by any program that they do not recognise. To solve this problem you need to tell the software that amlcSVC.exe (MailList Controller mail service) and editor.exe (internal editor - if you want to send a test message) are 'trusted' programs for sending emails.

Continue:

This means you can send a test message to a non-local recipient (the recipients email is not hosted by your mailprovider), but if you try to send a list message, then it fails.

What happens if you try to send a list message?

• The logfile shows "Error: Could not ... Failed  to connect to SMTP server."
  
  The difference between the test message and the list message is, that the test message will be sent by the editor (editor.exe) and the list message will be sent by the mailservice (amlcSVC.exe).
  
  Some anti-virus or firewall programs block all outgoing messages sent by any program that they do not recognise. To solve this problem you need to tell the software that amlcSVC.exe (MailList Controller mail service) is a 'trusted' program for sending emails.
  
  If you disable the security software for a short test, then please make sure that you are currently not at risk and don't forget to turn the anti-virus/firewall back on. If it works now, then you should adjust the anti-virus/firewall to allow the mailservice (amlcSVC.exe) to send email messages or use a different anti-virus/firewall. 
  
  Most anti-virus/firewall products will NOT block the program, e.g. MS Windows Firewall (included in MS Windows Vista and Windows 7) and Microsoft Security Essentials (MSE) are not blocking MailList Controller.
  
  Please contact us if you have discovered any new software, which is blocking MailList Controller by default.
  
  
  

Mailservice and User Access Permissions (Networked Drives)

 

• Task (Mailing) cancelled:
  
  The following reasons are possible, if the program does not send out the message and you see "canceled" in the "Sent Messages" section:
  
  a) Managed List (default, non-linked)
  The list does not have any members or does not have any members with status "Subscriber". The program sends out messages to "Subscribers" only!
  
  b) Linked List
  The mail service (which runs as windows service) cannot access the external database. 
  This sometimes happens if the external database is located on a networked drive.
  
  The mail service runs with the user permissions "local system", of the machine on which it is installed. You can change the user in the "Options" -> "Core Settings" -> "Run MailList Controller Core Setup" -> "Custom Setup" -> click "Next" until you see "Run Service as User" and check it. Enter the username and password and click on "Finish".
  
  Please note, that you can only enter the username/password directly in the program if the specified user has the permission to "Log on as a Service" on your local system. (e.g. Windows 7 does not grant this permission by default)
  
  If the user has no permissions to "Log on as a service" or if you have other problems, then you change the service permissions (user access privileges of the mailservice) directly in your system (windows) configuration: 
  
  Go to  Start->System->Administration->Services
  Select "MailList Controller" and open the "Properties".
  On the properties windows go to "Log On" and select "Log on as" ... "This Account".
  Click on "Browse" and enter your login name. (retype the password, even if its already filled in)
  
  The username has the following syntax:
  HOSTNAME\username or .\username
  DOMAINNAME\username
  
  If you have changed the user and it still does not work, then please try to use an UNC instead of a drive letter (the specified drive letter might not exist for the user).
  
  e.g. \\myserver\share\folder\database.xls instead of g:\folder\database.xls
  
  
  
• Task (Mailing) never starts:
  
  The mail service (which runs as windows service) cannot access the "data" dir (data storage directory). 
  This sometimes happens if data storage directory is located on a networked drive. 
  
  The mail service runs with the user permissions "local system", of the machine on which it is installed. You can change the user in the "Options" -> "Core Settings" -> "Run MailList Controller Core Setup" -> "Custom Setup" -> click "Next" until you see "Run Service as User" and check it. Enter the username and password and click on "Finish".
  
  Please note, that you can only enter the username/password directly in the program if the specified user has the permission to "Log on as a Service" on your local system. (e.g. Windows 7 does not grant this permission by default)
  
  If the user has no permissions to "Log on as a service" or if you have other problems, then you change the service permissions (user access privileges of the mailservice) directly in your system (windows) configuration: 
  
  Go to  Start->System->Administration->Services
  Select "MailList Controller" and open the "Properties".
  On the properties windows go to "Log On" and select "Log on as" ... "This Account".
  Click on "Browse" and enter your login name. (retype the password, even if its already filled in)
  
  The username has the following syntax:
  HOSTNAME\username or .\username
  DOMAINNAME\username
  
  
  If you have changed the user and it still does not work, then please try to use an UNC instead of a drive letter for the data-directory. (the specified drive letter might not exist for the user).
  
  e.g. \\myserver\share\folder\data instead of g:\folder\data