|
|
| Can I use opt-in on a linked
(external) list? |
No, the external database is opened read-only. This list mode
supports opt-out only. The status information is stored inside
MailList Controller.
Please use an internal (standard) list instead and import the
recipients.
The internal (standard) list supports opt-in and opt-out.
(subscribe and remove)
|
| Do you have a list of SMTP
error codes? |
211 System status, or system help reply
214 Help message
220 <domain> Service ready
221 <domain> Service closing transmission channel
250 Requested mail action okay, completed
251 User not local; will forward to <forward-path>
354 Start mail input; end with <CRLF>.<CRLF>
421 <domain> Service not available, closing transmission
channel
450 Requested mail action not taken: mailbox unavailable
451 Requested action aborted: local error in processing
452 Requested action not taken: insufficient system storage
500 Syntax error, command unrecognized
501 Syntax error in parameters or arguments
502 Command not implemented
503 Bad sequence of commands
504 Command parameter not implemented
550 Requested action not taken: mailbox unavailable [E.g.,
mailbox not found, no access]
551 User not local; please try <forward-path>
552 Requested mail action aborted: exceeded storage allocation
553 Requested action not taken: mailbox name not allowed
[E.g., mailbox syntax incorrect]
554 Transaction failed
|
| Firewall Settings |
If the connection test fails or you cannot connect to your
external mailserver, please check your firewall if the program
is allowed to access the internet. MailList Controller does
not listen on any ports for incoming connections. It does not
require port forwarding or NAT. It just uses port 25 (SMTP)
for outgoing messages. Try port 587 if port 25 is blocked.
|
| SMTP Mailserver
Connection Problems |
If you cannot connect to the mailserver, please check the SMTP
settings (List Settings - section "Outgoing
Messages(SMTP)"): host-name of the External Mailserver,
the username and also the password.
Please try to send a test message using the internal editor
(Send Test Email).
ERROR: Could
not connect to server!
S: EMPTY
This means that either the hostname of the mailserver is
incorrect, or the mailserver is listening on a different port.
The default port is 25, if you are sure, that the hostname is
correct, then please try port 587.
Its also possible that your firewall or anti-virus solution is
blocking the outgoing traffic. (Please check your settings or
disable it for a test)
ERROR: Could
not connect to server!
S: 221 ....
221 is an authentication error, so either the
username/password is incorrect, or the mailserver uses a
different authentication method.
The default "Authentication" is "SMTP login
with username and password".
If it fails, please try "POP before SMTP" (make sure
you also specified a POP server in the section "Incoming
Messages(POP3)"). Disable incoming messages if you
only want to use the pop3 server to authenticate!
If this also fails, please try "None".
"None" is only required in rare cases, e.g. if you
are authenticated through your connection or IP.
|
| Problem: Task
"canceled" |
The following reasons are possible, if the program does not
send out the message and you see "canceled" in the
"Sent Messages" section:
a) Managed List (default, non-linked)
The list does not have any members or does not have any
members with status "Subscriber". The program sends
out messages to "Subscribers" only!
b) Linked List
The mail service (which runs as windows service) cannot access
the external database. This sometimes happens if the external
database is located on a networked drive.
The mail service runs with the user permissions "local
system", of the machine on which it is installed. You can
change the user in the "Program Options" ->
"Run Program Setup" -> "Custom Setup"
-> click "Next" until you see "Run Service
as User" and check it. Enter the username and password
and click on "Finish".
Please use the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
You can also change the user from
Start->System->Administration->Services
Select "MailList Controller" and
"Properties". Now change the user.
|
| Problem: Task never starts |
The mail service (which runs as windows
service) cannot access the "data" dir. This
sometimes happens if data-dir is located on a networked
drive.
The mail service runs with the user permissions "local
system", of the machine on which it is installed. You can
change the user in the "Program Options" ->
"Run Program Setup" -> "Custom Setup"
-> click "Next" until you see "Run Service
as User" and check it. Enter the username and password
and click on "Finish".
Please use the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
You can also change the user from
Start->System->Administration->Services
Select "MailList Controller" and
"Properties". Now change the user.
|
| Using
McAfee Virusscan and MailList Controller |
By default McAfee VirusScan blocks all outgoing messages sent
by any program that it does not recognise. To solve this
problem you need to tell McAfee that amlcSVC.exe (MailList
Controller mail service) and editor.exe (internal editor - if
you want to send a test message) is a 'trusted' program for
sending emails. (Optional: If you want to run the connection
test in the new list wizard, you should also add nlw.exe.)
1. Right click on the McAfee icon in the task tray
2. Select "Virus Scan Console"
3. Double-click on "Access Protection"
4. Click on the "Port Blocking" tab
5. Select "Prevent mass mailing worms from sending
email" and press "Edit"
6. Add "amlcsvc.exe,editor.exe" in the
"Excluded Processes" edit field.
|
| The
editor crashes after importing a HTML file |
This problem is caused by an error in the system file
mshtml.dll when importing an
UTF-8 charset encoded HTML file.
e.g.
<meta http-equiv="Content-Type"
content="text/html; charset=UTF-8">
You can fix it by changing the charset, e.g.
charset=iso-8859-1 or charset=windows-1252
Please install all available security updates for Internet
Explorer to fix this problem.
windowsupdate.microsoft.com
We also recommend not to use UTF-8 for an email.
You should use: e.g.
<meta http-equiv="Content-Type"
content="text/html; charset=iso-8859-1">
or <meta http-equiv=Content-Type content="text/html;
charset=windows-1252">
|
| How do I upgrade from version
5.x to 6.x |
!!! Please make a backup/export all your lists before going
further !!!
The installation only requires a few steps:
Please uninstall the 5.x version first.
Now install the new 6.x version and start the program.
Select "Custom Setup" and click "Next".
Click on "Browse" to select the
"data" directory of the previous version.
The default location is "c:\program files\arclab\maillist
controller\data".
Click "Next", "Next" and "Finish".
Now the program should run and show
your existing lists.
|
| Can I use an IMAP server? |
You can use an IMAP server, if the server supports both IMAP
and POP3. It will not work with an "IMAP only"
server.
Important: Please make sure that "Allow my POP
application to delete messages from the server" is
enabled on your mailserver, otherwise the program would
receive the same messages again and again, which could result
in duplicate messages!
|
| How can I backup my lists and
settings? |
You can either export your lists and drafts using the export
functions, or backup the complete "data" folder
(this works only when using an internal database, this will
not work when using an ODBC database!).
The program stores all lists and settings inside the
"data" folder. The default location for version 6 is
inside the "public documents" or "shared
documents" system folder. Please take a look at the
"Program Options" for the exact data-dir location or
use the function "File->Misc->Explore
Data-dir". Its also possible to move your lists from one
machine to the other by replacing the data-folder. Please make
sure, that the mail service is stopped and the program closed
before copying the data-folder.
We recommend to backup or export your lists on a regular
base!
|
| Using CSS in Email |
there are some issues about using CSS in Email and some
mailclients are not or not fully supporting CSS. You should
try to avoid CSS in email messages, use basic HTML and tables
instead of CSS style formatting.
A typical problem:
\n (newline) followed by a (Single) dot indicates the end of
the message, so it will be replaced by the mailclient. e.g.
".definition { ... }" would be replaced by
"definition { ... }" or "..definition { ...
}"
As a result of this replacement, all ".definition"
CSS styles will not work, but other styles e.g. body { ... },
a.link { ... }, td { ... } are working fine.
Solution:
You can use class selectors, which ensure that each style
would begin with a letter instead of a dot. e.g.
".definition { ... }" -> "div.definition {
... }", "img.definition { ... }" or
"td.definition { ... }" (depending on your code).
The best soltion is to avoid CSS in email messages, use basic
HTML and tables instead of CSS style formatting.
You can find many articles about using CSS in email on the
net, just google for "CSS in email".
|
| SMTP Error 550 (unable to
relay for) |
S: 550
5.7.1 unable to relay for
this means that you need to authenticate before sending
out an email.
The default "Authentication" is "SMTP login
with username and password".
If it fails, please try "POP before SMTP" (make sure
you also specified a POP server in the section "Incoming
Messages(POP3)"). Disable incoming messages if you
only want to use the pop3 server to authenticate!
|
| SMTP Error 221 |
S: 221 ....
221 is an authentication error, so either the
username/password is incorrect, or the mailserver uses a
different authentication method.
The default "Authentication" is "SMTP login
with username and password".
If it fails, please try "POP before SMTP" (make sure
you also specified a POP server in the section "Incoming
Messages(POP3)"). Disable incoming messages if you
only want to use the pop3 server to authenticate!
If this also fails, please try "None".
"None" is only required in rare cases, e.g. if you
are authenticated through your connection or IP.
|
| How
to import Plain Text (.CSV) and MS Excel files |
MailList Controller can import MS Access, MS Excel and
Plain Text (.csv) format files directly - other formats are
supported through ODBC.
The plain text .csv file should have the column names
(field names) in the first line and one record on each line.
Fields divided by a semikolon (;).
e.g.
Email;Name
support@yourdomain.tld;
Support
office@yourdomain.tld;
Office
The MS Excel file should also contain the column
(field) names in the first row.
Please check the sheet for invalid cells (e.g. with ####### in
it) and for too large texts if you have problems using the
import function.
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