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Please use the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
You can also change the user from
Start->System->Administration->Services
Select "MailList Controller" and
"Properties". Now change the user.
No, the external database is opened read-only.
This list mode supports opt-out only. The status
information is stored inside MailList
Controller.
Please use an internal (standard) list instead and
import the recipients.
The internal (standard) list supports opt-in and
opt-out. (subscribe and remove)
211 System status, or system help reply
214 Help message
220 <domain> Service ready
221 <domain> Service closing transmission
channel
250 Requested mail action okay, completed
251 User not local; will forward to
<forward-path>
354 Start mail input; end with
<CRLF>.<CRLF>
421 <domain> Service not available, closing
transmission channel
450 Requested mail action not taken: mailbox
unavailable
451 Requested action aborted: local error in
processing
452 Requested action not taken: insufficient system
storage
500 Syntax error, command unrecognized
501 Syntax error in parameters or arguments
502 Command not implemented
503 Bad sequence of commands
504 Command parameter not implemented
550 Requested action not taken: mailbox unavailable
[E.g., mailbox not found, no access]
551 User not local; please try <forward-path>
552 Requested mail action aborted: exceeded storage
allocation
553 Requested action not taken: mailbox name not
allowed [E.g., mailbox syntax incorrect]
554 Transaction failed
Yes, it works.
Yes, but if it includes an active
mail-scanner for outgoing messages, it could be
required that you change the "#perCon"
setting in the (MailList Controller) "Program
Options" section "Send Options".
Norton Antivirus for example, acts as a relay
between the MailList Controller Mail Service and
your external mailserver. If you have problems,
please select a lower value, e.g. 10.
See also: Error
100xx with McAfee (or other Anti-Virus products)
The following reasons are possible, if the
program does not send out the message and you see
"canceled" in the "Sent
Messages" section:
a) Managed List (default, non-linked)
The list does not have any members or does not have
any members with status "Subscriber". The
program sends out messages to
"Subscribers" only!
b) Linked List
The mail service (which runs as windows service)
cannot access the external database. This sometimes
happens if the external database is located on a
networked drive.
The mail service runs with the user permissions
"local system", of the machine on which it
is installed. You can change the user in the
" Options" -> "Core Settings"
-> "Run MailList Controller Core Setup" -> "Custom Setup"
->
click "Next" until you see "Run
Service as User" and check it. Enter the
username and password and click on
"Finish".
Please use the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
You can also change the user from
Start->System->Administration->Services
Select "MailList Controller" and
"Properties". Now change the user.
The mail service (which runs as windows
service) cannot access the "data" dir.
This sometimes happens if data-dir is located on a
networked drive.
The mail service runs with the user permissions
"local system", of the machine on which it
is installed. You can change the user in the" Options" -> "Core
Settings" -> "Run MailList Controller
Core Setup" -> "Custom Setup" ->
click "Next" until you see "Run
Service as User" and check it. Enter the
username and password and click on
"Finish".
Please use the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
You can also change the user from
Start->System->Administration->Services
Select "MailList Controller" and
"Properties". Now change the user.
If you have changed the user and it still does not
work, then please try to use an UNC instead of a
drive letter for the data-directory. (the specified
drive letter might not exist for the user).
e.g. \\myserver\share\folder\data instead of
g:\folder\data
By
default McAfee VirusScan blocks all outgoing
messages sent by any program that it does not
recognise. To solve this problem you need to tell
McAfee that amlcSVC.exe (MailList Controller mail
service) and editor.exe (internal editor - if you
want to send a test message) is a 'trusted' program
for sending emails. (Optional: If you want to run
the connection test in the new list wizard, you
should also add nlw.exe.)
1. Right click on the McAfee icon in the task
tray
2. Select "Virus Scan Console"
3. Double-click on "Access Protection"
4. Click on the "Port Blocking" tab
5. Select "Prevent mass mailing worms from
sending email" and press "Edit"
6. Add "amlcsvc.exe,editor.exe" in
the "Excluded Processes" edit field.
We provide free updates for 1 year. If you are
qualified for a free update, then please contact us.
If you are not qualified for a free update, then we
can offer you a discount code for the purchase of
the latest version.
!!! Please make a backup/export all your lists
before going further !!!
The installation only requires a few steps:
Please uninstall the 5.x version first.
Now install the new 6.x/7.x version and start
the program.
Select "Custom Setup" and click "Next".
Click on "Browse" to select the
"data" directory of the previous version.
The default location is "c:\program
files\arclab\maillist controller\data".
Click "Next", "Next"
and "Finish".
Now the program
should run and show your existing lists.
Please click
here for more information.
You can use an IMAP server, if the server
supports both IMAP and POP3. It will not work with
an "IMAP only" server.
Important: Please make sure that "Allow my POP
application to delete messages from the server"
is enabled on your mailserver, otherwise the program
would receive the same messages again and again,
which could result in duplicate messages!
You can either export your lists and drafts using
the export functions, or backup the complete
"data" folder (this works only when using
an internal database, this will not work when using
an ODBC database!).
The program stores all lists and settings inside the
"data" folder. The default location for
version 6 is inside the "public documents"
or "shared documents" system folder.
Please take a look at the "Program
Options" for the exact data-dir location or use
the function "File->Misc->Explore
Data-dir". Its also possible to move your lists
from one machine to the other by replacing the
data-folder. Please make sure, that the mail service
is stopped and the program closed before copying the
data-folder.
We recommend to backup or export your lists on a
regular base!
S: 550
5.7.1 unable to relay for
this means that you need to authenticate
before sending out an email.
Please check the Authentication in the List
Settings. MailList Controller supports all kind of
SMTP authentication: SMTP AUTH, POP before SMTP, SSL
and StartTLS.
S:
221 ....
221 is an authentication error, so either the
username/password is incorrect, or the mailserver
uses a different authentication method.
Please check the Authentication in the List
Settings. MailList Controller supports all kind of
SMTP authentication: SMTP AUTH, POP before SMTP, SSL
and StartTLS.
MailList
Controller can import MS Access, MS Excel and
Plain Text (.csv) format files directly - other
formats are supported through ODBC.
The plain text .csv (Comma Seperated Values) file
should have the column names (field names) in the
first line and one record on each line.
Fields divided by a comma ",".
e.g.
Email,Name
support@yourdomain.tld,Support
office@yourdomain.tld,Office
Please
visit Wikipedia for more information about the csv
file format.
The MS Excel file should also contain the
column (field) names in the first row.
Please check the sheet for invalid cells (e.g. with
####### in it) and for too large texts if you have
problems using the import function.
Download and install the "2007 Office System Driver: Data Connectivity Components" for
MS Office 2007 filetypes.
The ODBC driver can be downloaded from www.microsoft.com.
MailList Controller sends one seperate message
for each recipient - this means each subscriber get
his own message message with only ONE email
address in it. Its NOT possible to see the email
addresses of other subscribers.
The privacy of your subscribers is not at risk.
If your list has e.g. 1000 members, then the
software sends 1000 messages with only one email
address in it.
Please take a look at this
page.
Please take a look at the section
"Tasks" ... under "Info |
Detail" in the middle of the screen you should
see the Service: and Version:. You should see either
Professional or eXtreme here. If you see Free in the
info line, then the mailservice of the free version
is still running.
This can happen if the mailservice was running
during the installation of the licensed version and
a reboot was declined.
Please stop the mailservice (click on "Stop
Service"), exit the program and install the
licensed version again.
You can either:
(A) export your lists and drafts using the
export functions, install the software on the
new machine, re-create your lists and import the
members from the export files
(B) or copy the complete "data"
folder.
!!! Please only use this
method if you know exactly what you are doing !!!
The program stores all lists and settings inside the
"data" folder. All your managed (internal,
non-linked) lists are stored inside the internal
database. (Please note, that all members from linked
(external) lists are not stored inside MailList
Controller. You also need to copy this files to the
new machine.)
- Locate the "data" directory on
your old computer.
Please start the program on your old machine and
click on "Program Options" or
"Options" for the location of the
"data"-dir. Please continue with
step 2. if you have found it.
If you cannot run the program on the old
computer anymore, e.g. after a system crash,
then you need to search for the "data"
directory. The default location of version 5.x
is inside the "Program Files" folder -
if you are using version 6.x or 7.x, then the
default location is inside the "Public
Documents" system folder.
Version 6.x, 7.x and 8.x: (Public Documents)
Windows XP: C:\Documents and Settings\All
Users\Documents\Arclab\MailList Controller\data
Windows Vista:
C:\Users\Public\Documents\Arclab\MailList
Controller\data
Version 5.x: (Program Files)
C:\Program Files\Arclab\MailList Controller\data
Its also possible that the data-directory is on
a different location, e.g. if you have updated
from version 5 to 6 before or if you used a
custom data-directory location. Please double
check the data-directory before going any
further. The db.mdb inside this folder contains
the main database and the "last
modified" date should reflect the latest
changes. So if the date is very old, or the
db.mdb file is very small and you have large
managed (internal) lists, then the location
might not be correct.
- Install the sofware on your new computer.
If you have lost the installation file, then
please contact us and include your order ref#,
so that we can send you a new download link for
the version you purchased.
We also provide free updates for 1 year. If you
are qualified for a free update, then please
contact us. If you are not qualified for a free
update, then we can offer you a discount code
for the purchase of the latest version.
- Run the program once on your new computer.
This step is important, because the first start
creates some required files.
- Locate the data-directory on your new
computer.
Please click on "Options" for the
location of the "data"-directory.
This can be a different location as on your old
computer!
- Stop the mailservice (click on "Stop
Service") and exit all program parts on the
new computer.
- Stop the mailservice (click on "Stop
Service") and exit all program parts on the
old computer.
- Copy the complete "data" folder
(located in step 1.) from the old machine and
replace the complete "data" folder
(located in step 4) with its contents. Its
important, that the mailservice is not running,
otherwise the files cannot be copied!
- Start MailList Controller on the new
computer. Now you should see your lists on
the new computer.
We recommend to backup or export your lists on
a regular base!
a) Change the charset of the plain-text part
and the mail-header
You can change the charset for the mail header
and plain-text in the "List Settings"
-> "List Details" ->
"Charset".
- iso-8859-1 (Latin 1) - default charset
- iso-8859-2 (Latin 2)
- iso-8859-3 (Latin 3)
- iso-8859-4 (Baltic)
- iso-8859-5 (Cyrillic)
- iso-8859-6 (Arabic)
- iso-8859-8 (Hebrew)
- iso-8859-9 (Turkish)
- iso-8859-15 (Latin 9)
- windows-1250 (Central European Alphabet)
- windows-1251 (Cyrillic Alphabet)
- windows-1252 (Western Alphabet)
- windows-1253 (Greek Alphabet)
- windows-1254 (Turkish Alphabet)
- windows-1255 (Hebrew Alphabet)
- windows-1256 (Arabic Alphabet)
- windows-1257 (Baltic Alphabet)
- windows-1258 (Vietnamese Alphabet)
- windows-874 (Thai)
- big5 (Chinese Traditional)
- euc-kr (Korean)
- ...
Please don't use utf-8 for
the mail header or plain-text part!
UTF-8 should be used for the html part of the
message only.
b) Change the charset of the HTML part
If you send out a html message, then
please also change the charset in the html
sourcecode.
e.g.
<html>
<head>
<meta http-equiv="Content-Type"
content="text/html;
charset=windows-1252">
You can also use utf-8 as charset for the html
code:
<html>
<head>
<meta http-equiv="Content-Type"
content="text/html; charset=utf-8">
This allows you to send out html messages in any
language, including Japanese, Chinese, ...
You can also import a HTML file using utf-8 from an
external html editor using "Import" ->
"HTML File".
I cannot send a message to my list - What can
I do?
Please click
here to continue.
If you are missing table background images in MS
Outlook 2007 ... this is not a software error ...
Previous versions of MS Outlook use IE to render
html messages ...
MS Outlook 2007 uses the MS Word rendering engine
instead of the IE engine.
This means:
- no background images in TABLE cells
- no background images in DIV tags
- no animated gif's
- no nested background colors
- no FLOAT attribute in DIV tags
- no POSITION attribute in DIV tags
The following page contains details about the MS
Word 2007 support for HTML and CSS:
http://msdn.microsoft.com/en-us/library/aa338201.aspx
Please test each message before sending it out to
your subscribers.
Please verify the syntax of the Subscribe
message:
The message should have the following format. Its
recommended to use plain-text mode.
From:
someemail@somedomain.tld
To: your-list@your-domain.tld
Subject: Subscribe
Message-Body:
Email:
members-email-address@somedomain.tld
Name: John Smith
The field-names are case sensitive, so
"NAME" is not the same as
"Name". If you have checked all the fields
and have not found any problem, then please try to
send a test subscribe message using your regular
mailclient.
Its possible that your anti-virus software
changes the message, so that the fields could
not be recognized, e.g. by adding a anti-virus
signature/footer or by converting/changing the
message. Please try to disable the signature/footer
in your anti-virus software for a test or disable
"Scan incoming Messages" for a test.
Please make sure, that you enable it again before
you access mail with your regular mailclient.
If you are using AVG Antivirus, then please
disable the footer/signature for incoming messages -
don't turn off the anti-virus.
Go to AVG Control Panel -> Tools / Advanced
Settings -> Email Scanner: uncheck Certification
Please make sure, that the message was received
by the correct list. It will not work if the
returned message was received by another list. Click
on "Logfile" for details about incoming
messages.
Its possible that your anti-virus software
changes the message, so that returned messages
could not be recognized, e.g. by adding a anti-virus
signature/footer or by converting/changing the
message. Please try to disable the signature/footer
in your anti-virus software for a test or disable
"Scan incoming Messages" for a test.
Please make sure, that you enable it again before
you access mail with your regular mailclient.
If you are using AVG Antivirus, then please
disable the footer/signature for incoming messages -
don't turn off the anti-virus.
Go to AVG Control Panel -> Tools / Advanced
Settings -> Email Scanner: uncheck Certification
That is not a program limitation - it cannot send
more messages, because your mailaccount / mailserver
has a limitation.
Please contact your mailadministrator or
mailprovider about this issue.
Please note, that the program cannot send out
more messages as your mailserver allows. Some
mailserver have limits, e.g. some allow to send only
x messages per hour. You can use the List Settings
-> Outgoing Messages (SMTP) -> Limit feature
to adjust the program to any limit.
If you have setup a limit in the List Settings
-> Outgoing Messages (SMTP) then the task
(mailing) will stop, the task will be re-scheduled
and will continue automatically after the specified
delay.
Please check the service logfile of the day you
sent out the message and search for error messages.
The program adds detailed information about each
mailing there. Click on "File" ->
"Explore Logfiles" and open the logfile.
If no message was sent out, then please go to:
Help -
Troubleshooting - Problems with outgoing Messages
If you are sure, that there were no errors / all
messages have been sent out, then:
a) your members have received the message in
the junk/spam folder.
See also: Why
is my Message detected as Spam and how can I avoid it?
b) your account is over the send limit of your
mailserver. (this is rare, because normally the
mailserver would not accept any more messages after
you have reached the limit, so you should see some
error messages in the service logfile)
c) some anti-virus programs have problems with
larger number of messages. You can try to
disable "Scan outgoing Messages" or the
anti-virus for a test (don't forget to turn it back
on afterwards - it could be dangerous to be
unprotected). If thats the problem, then please go
to the "Options" -> "Advanced
Server Options" and change the
"#perCon" to 5.
If you have sent out a large mailing, then its
normal that there will be a lot of returned messages
and unsubscribe requests, so it could take some time
to download and process all the messages ... but if
you have not sent out a mailing and the
synchronization takes longer and longer each time
you synchronize, then there might be a problem with
your settings for non-list messages.
A non-list message is anything which could not be
processed automatically by the program, e.g. spam or
a question/reply to your newsletter.
If you have selected to "Leave non-list
messages on the POP3 server", then you need to
take care of this messages by yourself! If you don't
process and remove the messages from the POP3
server, then the number will increase and at some
point you will have so many non-list messages on the
POP3 server that the program cannot work any longer.
The best solution is to use the forward option,
which will forward any non-list messages to a
different email account and remove the messages from
the lists POP3 account, so that the pop3 account
will be cleaned each time the program does a
"Synchronize".
Please take a closer look at the service logfile
(click on "Logfile") after a
"Synchronize" if you think that it takes
too long. The program adds details about all
incoming messages and remaining messages on the POP3
server to the logfile.
!!! Please make a backup / export all your lists
before going further !!!
Click on "Options" -> "Core
Settings" -> "Run MailList Controller
Core Setup" to install/setup the mailserivce
again. Please make sure, that you use the same setup
type, data-storage directory and user access
permissions as you used before. Complete the wizard
and start the mailservice.
The program replaces the personalization fields
with values from the database when you check the
option "Fill Personalization Fields with Values
taken from the first Record of the List".
This affects the subject and also the message-body.
It does not affect the TO-line!
The TO-line contains a combination of the friendly
name and the email address. If the editor would
replace the fields in the to-line, then the message
would be sent to the wrong recipient. (The test
message should be sent to the email address
specified on the test message dialog, it should not
be sent to the first record of the list).
This error indicates that the program cannot
access a temporary file or has no write access to
the data storage directory or its "send"
subfolder.
We also have a report from an user, that this error
occured after he has selected an attachment on a
mapped drive.
This could be solved by moving the file to a local
drive.
If this also happens on your system, then please
drop us a line. The program normally accepts
attachments on all kind of drives.
A) The image is located on a network share (UNC)
e.g.
file://\\192.168.2.108\share\amlc-newsletter-system.jpg
file://\\planet\share\amlc-newsletter-system.jpg
\\planet\share\amlc-newsletter-system.jpg
Please use a network drive with a drive-letter
(instead of the UNC) or copy the file to your local
disk !!!
Sample:
"x:\amlc-newsletter-system.jpg
B) The image or the filepath contains spaces or
special chars.
Please don't use spaces or special chars, e.g.
"umlauts" in the filename or filepath.
e.g. use "c:\folder\image1.jpg" instead of
"c:\folder\image one.jpg"
Please take a look at the import_log.txt.
[SYNTAXERROR] NOEMAIL [DB]
If you get this error message for ALL records and
you are sure, that the fields are not empty, then
please take a look at the definition of the column.
The column should be defined as TEXT or VARCHAR, not
NVARCHAR. (NVARCHAR is unicode, the email address
should be text!)
Alternative: Export the database into text (.CSV)
format and import the text file into MailList
Controller.
Please export the email addresses from Microsoft
Outlook to CSV - Comma Seperated Values (Text) and
import the CSV (Text) file to MailList Controller.
Please note, that you can only import data to a
"Standard List" (non-linked List), because
linked lists are read-only.
Make sure, that you select "Standard List"
during the list creation.
This means that either the settings for outgoing
messages are invalid or a firewall is blocking.
Please take a look at:
Help -
Troubleshooting - Problems with outgoing Messages
This means that either the settings for incoming
messages are invalid or a firewall is blocking.
Please verify the "List Settings" ->
"Incoming Messages (POP3)": "POP3
Server", "Username",
"Password" and "Port". If your
POP3 server requires a SSL (secure connection), then
please make sure, that this option is checked.
This information should be provided by your
mailprovider.
If you are sure, that everything is setup correctly
and it still does not work, then please check your
firewall.
Open-Rates are typically based on external
images, which contain a "secret" tracking
code. The problem ist, that this information is
completely inaccurate, because most modern
mailclients like e.g. MS Outlook, MS Windows Mail or
Thunderbird are blocking all external images for
privacy reasons by default. This means, that
Open-Rates based on external images will no longer
work.
You can gather Click-Through statistics
using your webserver and your webstatistic software,
e.g. Google Analytics.
How
to use Google Analytics for click-through email
tracking
Please contact us
if you cannot find an answer to your question here.
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